Order support
Returns
A clear route for unused parts, damaged deliveries and products that need investigation.
- Contact 6Towns.Send your order number, the item you want to return and the reason.
- Wait for return instructions.We will confirm the return route and any information that should travel with the parcel.
- Pack carefully.Unused parts should be returned complete, protected and with original packaging where possible.
- Use an appropriate tracked service.Choose insurance suitable for the value of the goods.
Damaged or incorrect goods
Please contact us promptly with photographs of the item and packaging. Do not fit a damaged or obviously incorrect component.
Fitted or modified parts
Parts that have been fitted, modified, painted, machined or otherwise changed may need a different assessment and may not be eligible for a standard return.
Policy review requiredThis is starter operational copy, not final legal wording. Confirm the final cancellation period, restocking rules, return address and consumer-law wording before taking live orders.